For your school
The service, at a glance.
A shareable overview for principals, operations leaders, student services and safeguarding colleagues.
What the service does
MyJourney provides first-line remote student support during agreed evenings, overnight periods and weekends. It establishes the immediate concern, coordinates practical help within scope, escalates where required and records significant actions for handover.
What it does not replace
Your school retains safeguarding leadership, statutory responsibilities and formal management decisions. MyJourney is not an emergency service or medical provider, and does not conduct safeguarding investigations.
| Situation | MyJourney | Your school |
|---|---|---|
| First contact | Establish the situation, location and immediate concern. | Provide current procedures and access information. |
| Practical coordination | Liaise with agreed contacts and approved suppliers within scope. | Provide authority for decisions outside the agreed remit. |
| Safeguarding concern | Record essential information and escalate through the school’s procedure. | Retain safeguarding leadership and formal decisions. |
| Recording and handover | Record significant actions and identify outstanding follow-up. | Receive the handover and take on agreed daytime actions. |
Before cover begins
Agree hours, scope, authorised callers, escalation contacts, authority, recording and handover. Provide current procedures, accommodation information and approved supplier details.
Confirm what happens when contacts are unavailable and how active incidents transfer at the end of cover.
Commercial scope
The service agreement defines the fee and scope. Core remote coordination, significant incident logging and normal handover sit within the agreed retainer. Physical attendance, additional scope and approved third-party costs are treated separately.
Next step
Tell us your organisation, required cover and the responsibilities you want to discuss.
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