Responsibilities and escalation
Clear responsibility.
Appropriate escalation.
MyJourney provides first-line support within the arrangements agreed with the education provider.
| Situation | MyJourney | Your school |
|---|---|---|
| First contact | Establish the situation, location and immediate concern. | Provide current procedures and access information. |
| Practical coordination | Liaise with agreed contacts and approved suppliers within scope. | Provide authority for decisions outside the agreed remit. |
| Safeguarding concern | Record essential information and escalate through the school’s procedure. | Retain safeguarding leadership and formal decisions. |
| Recording and handover | Record significant actions and identify outstanding follow-up. | Receive the handover and take on agreed daytime actions. |
During an incident
Relevant concerns are escalated through the school’s documented procedures and nominated contacts. Immediate danger may require emergency services before or alongside school escalation.
MyJourney receives and records essential information. It does not investigate disclosures or make the school’s disciplinary decisions.
Recording and continuity
Significant actions and decisions belong in the agreed secure record. Messaging, where approved, is a communication channel and does not replace the incident record.
The agreed handover identifies what remains outstanding. Active serious incidents require appropriate escalation and transfer at the end of cover.
Setting up safely
Before starting, discuss current procedures, authorised contacts, access, escalation alternatives, spending authority and handover ownership. These arrangements are specific to the school and are not published here.